Recruitment Name: SME VPN Support Recruitment 2026
Post Name: Subject Matter Expert (SME) – VPN Support
Job Location: Mangalore
Recruitment Board: unifyCX
Department: Technical Support / Cybersecurity
Job ID: Not Mentioned
Available Vacancies: Not Mentioned
Salary: Not Mentioned
Qualifications: • Any Degree (IT / Networking preferred)
Experience: Minimum 2 Years (Tier 2 / Advanced Support)
Job Type: Private Job
Work Mode: Remote / 24×7 Support Environment
Working Hours: Rotational Shift (24/7)
Application Mode: Not Mentioned
Gender Requirement: Both
Application Start Date: Already Started
Application Last Date: Not Mentioned
Selection Process: Based on interview and technical evaluation
Official Notification: Click Here
Official Website: Click here
Key Skills: VPN Troubleshooting, Zendesk, Jira, CRM Tools, Networking, Cybersecurity, Log Analysis
Job Responsibilities: • Manage and resolve escalated Tier 1 support cases • Handle VPN-related technical issues and troubleshooting • Create and manage tickets in Zendesk • Analyze trends and implement solutions • Support partner channels and meet SLAs • Improve processes, SOPs, and knowledge base • Collaborate with engineering, QA, and product teams • Mentor Tier 1 support staff
Additional Requirements: • Strong problem-solving and analytical skills • Excellent communication skills • Leadership and mentoring ability • Ability to work in fast-paced 24/7 environment
Apply Now: Click here
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⚠️ The job information provided above is for reference purposes only. Candidates are advised to verify all details from the official notification and website before applying. We are not responsible for any issues arising from the authorities concerned.
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