Recruitment Name: TeleCMI Recruitment 2026
Post Name: Support Lead
Job Location: Villupuram, Tamil Nadu – India
Recruitment Board: TeleCMI
Department: Support
Available Vacancies: Not Mentioned
Salary: Not Disclosed
Job Type: Full Time
Notification Number: Not Mentioned
Qualifications: Bachelor’s Degree in any relevant field
Experience: Minimum 5+ Years experience in Customer Support or Technical Support
Job Responsibilities: Lead the support team in handling tickets, IVR calls, and chats.
Act as escalation point for complex customer issues.
Track and analyze support metrics and performance.
Ensure fast and efficient issue resolution.
Improve workflows, FAQs, and support processes.
Collaborate with product, development, and sales teams.
Train and mentor support team members.
Maintain support records and documentation.
Required Skills: Customer Support, Technical Support, Ticketing Tools, Team Management, Problem Solving
Preferred Skills: Support Lead Experience, Helpdesk Tools, IVR Support, Technical Troubleshooting
Selection Process: Application Screening, Interview, HR Interview
How to Apply: Candidates can apply through the TeleCMI official careers website
Important Note: Candidates must have minimum 5+ years experience in Support role
Leadership experience preferred
Job Location is Villupuram and Work from Office
Working Days: Monday to Saturday
Official Website: Click Here
Apply Now: Click Here
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Disclaimer
⚠️ The job information provided above is for reference purposes only. Candidates are advised to verify all details from the official notification and website before applying. We are not responsible for any issues arising from the authorities concerned.